You have a question, we have an answer... sweet!

What is your shipping policy? 

All Angelic Gourmet products are handmade fresh to order and shipped from our facility in Naples, NY. We take as much care in shipping your product as we do in making our  specialty confections. We ship FedEx or USPS around the world. 

What if I am local?

If you are local to the Naples/Finger Lakes area, use coupon code 'Local' at checkout for store pick-up(8629 State Route 21 South, Naples, NY 14512).

What about hot weather shipping?

Please note, due to the nature of our product line, we monitor the weather prior to shipping. Cold pack insulation is required when temperatures exceed 78 degrees (typically May through September). Please fee free to contact Customer Service with any questions or a freight quote.

We strongly recommend checking your order confirmation for accuracy. Angelic Gourmet is not responsible for: Chocolates, or other items delivered to incorrect addresses supplied by the sender; Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the customer; Shipments that were refused by the recipient; Shipments that were delivered late due to weather delays affecting the carrier.

What are your accepted payment methods?

We accept MasterCard & Visa, American Express and Discover credit cards. You may also send a check to prepay for any order.

How long will it take for me to receive my order?

Typically orders are shipped within 1-3-business days of receipt. Please note: During the Fall/Winter holidays it may take up to 7 days to process, as this is our busiest time and the full line is made by hand.

What is your privacy policy?

We take privacy very seriously.  We never sell, rent or disclose your personal information.  For a full copy of our privacy policy please e-mail customercare@angelicgourmet.com.

Do you customize items?

Yes!  We can private label, use custom colored ribbon to match an event, and even personalize ribbon with your information(i.e. wedding date and names).  You can call toll free at 1.800.294.0947 or e-mail us at customercare@angelicgourmet.com with your specific needs and we would be happy to discuss options.

Is your line certified Kosher?

Yes, our entire line is certified Kosher through Star-K supervision.  Each item is Kosher Dairy.

Refund/Return Policy: 

Please contact our office toll free at 1.800.294.0947 or customercare@angelicgourmet.com with any concerns in regard to your order.  If a return is needed, a request for a return authorization number is required for a refund. Product replacement and/or credit will be determined.  Any request must be made within 3 days of receipt of the order.

Any product(s) purchased through Angelic Gourmet that are produced specifically to your specification(customs/private label) are nonrefundable. Product(s) which are damaged in shipment must be returned in their original packing to: 

Angelic Gourmet, 8629 State Route 21 South, Naples, NY 14512

If any order is returned due to insufficient/incorrect address information or address change, the product(s) will not be replaced nor refunded.